An Indian-origin woman, Selene Khosla, took to social media to share her challenging experience with returning an Amazon parcel in Canada.
She praised Amazon’s return service in India, highlighting how a single click on the return button prompts a delivery person to come to your doorstep to collect the parcel at no extra cost. In contrast, she found the process in Canada to be much more difficult.
Khosla shared a video on Instagram about her ordeal with Amazon’s return policy in Canada.
She compared Amazon’s parcel return policies in India and Canada.
She captioned the video ‘Amazon India vs Canada. Huge respect for each and every delivery associate in India who makes this possible, even in extreme temperatures’.
Khosla expressed her appreciation for the efficient system in India and for the “Amazon wale bhaiyaa” who conveniently picks up packages from home.
“A cultural shock that I got after moving to Canada was that, unlike in India when you order from Amazon and you get 30 days return, I mean of course you get 30 days’ return here as well, but the Amazon wale bhaiyaa [Amazon delivery boy] will not come to your house to take the package back, you have to pack the product, print the label so that they just assume that if you are rich enough to shop from Amazon you should have a printer at home or find a printer nearby because Swiggy ki tarah yaahan printout gharpe koi nhi deliver karta! [unlike Swiggy no one here delivers printouts at home]. And after doing all that hassle you go to the post office to drop it,” said Khosla while handling the parcel in a video she posted on Instagram six days ago.
In Canada, to return a parcel, one has to go to “Canada Post”.
“You have to go to Canada Post. I mean, people who are even working in the Indian post office don’t go to the post office. But here, everybody goes to the post office. Because of Amazon returns,” Khosla mockingly said.
In her one-and-a-half-minute video she also talked about Google Maps.
“Google Maps is pretty much the same here because the first Canada Post location I went to was not even Canada Post. It had shut down. It’s a crazy hot day,” she shared.
Khosla finally located a post office, which was moved to a new location.
“I went to drop the package and I told the girl who was collecting the package that, hey, you know what, in India we have people who will come and take it for us. And she said, what? And I was like, yeah, I mean, even if you order a bottle of shampoo, they come and take it because we’re developed. We’re privileged. We’re privileged. I love my country,” Khosla’s video concludes.
After the video went viral on the internet, the users jumped into the comment box of Khosla.
One user said, “Hence proved – koi bhi desh perfect nahi hota [No country is perfect].”
“NRIs and foreign students truly know the real value of India,” said another user.